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Consulting for Contact Centres


When considering a new application or technology for your enterprise, it helps to arm yourself with the best information regarding how a specific technology will integrate within your environment, and how this technology fits into your business plan and technology strategy over the long run.

Whether you are considering an upgrade to an existing platform, implementation of additional functionality or a forklift replacement, Syntelica brings to the table the kind of experience that can make the fact finding and vetting processes simpler and more effective. We excel at gathering and comparing data, and synthesizing it for you. We aim to ensure that you invest less time in vendor presentations, and more time assessing the merits of proposed solutions as they relate to your business.

Syntelica's Technology Assessment Portfolio provides you with the following services:

  • Identifying and Qualifying Vendors of Interest
  • Coordinating RFI and RFP
  • Quantitative and Qualitative Scoring
  • Market Research
  • Contract Negotiation Support

“We are committed to the design and deployment of technology solutions that improve contact centre performance and facilitate the achievement of business goals”.